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Return and Refund Policy

Effective Date: November 1, 2025

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the official Advanced Workshop Tools website: AdvancedWorkshopTools.com.
Our goal is to ensure every customer has confidence in their purchase. If you are not completely satisfied, we’re here to make it right.

2. Contact Information

For questions or assistance with returns and refunds, please contact our Customer Service Team:

📧 Email: Support@AdvancedWorkshopTools.com
📞 Phone: (210) 570-8956
🏢 Address:
Advanced Workshop Tools
29570 Red Bud Hill
Fair Oaks Ranch, Texas 78015

🕓 Business Hours: Monday–Friday, 8 AM–5 PM EST

3. Return Eligibility

Customers in the United States may request a return within 14 days of receiving their order, provided the following conditions are met:

3.1 Conditions for Return

  • Unused and Undamaged: The product must be in unused condition and free from damage.

  • Original Packaging: Items must be returned in their original packaging with all tags, manuals, and accessories included.

  • Proof of Purchase: A valid receipt or order confirmation is required.

4. Return Process

4.1 Initiating a Return

  1. Email Support@AdvancedWorkshopTools.com or call (210) 570-8956 within 14 days of receiving your order.

  2. Provide your order number and a brief reason for the return.

  3. Our team will review your request and send detailed instructions, including a Return Merchandise Authorization (RMA) number and a return shipping label (if applicable).

4.2 Preparing Your Return

  • Repack the item securely in its original packaging.

  • Include all manuals, accessories, and any free gifts received.

  • Place your return authorization form inside the package.

  • Affix the provided shipping label to the outer box.

4.3 Shipping the Return

  • Ship your package within 7 days of receiving return authorization.

  • Use a trackable carrier service (e.g., UPS, FedEx, USPS) to ensure safe delivery.

5. Return Shipping Costs

  • Customer Responsibility: Unless the product is defective, damaged, or incorrect, return shipping costs are the customer’s responsibility.

  • Prepaid Label: If we provide a prepaid label, the shipping cost will be deducted from your refund.

6. Specific Return and Refund Conditions

6.1 Change of Mind

  • Items must be unused, undamaged, and returned within 14 days of receipt.

  • Refunds will be issued to the original payment method, minus any restocking or shipping fees.

6.2 Defective or Damaged Products

  • Notify us within 48 hours of receiving your order.

  • Provide clear photos or videos showing the defect or damage.

  • We will offer a replacement or full refund, including return shipping.

6.3 Incorrect Item Received

  • Contact us immediately if you receive the wrong product.

  • We’ll provide a prepaid return label and ship the correct item at no additional cost.

6.4 Product Never Arrived

  • If your order has not arrived within the estimated delivery window, contact our team.

  • We’ll investigate with the carrier and, if confirmed lost, issue a full refund or replacement.

6.5 Order Cancellation

  • Before Shipment: Orders canceled before shipping are eligible for a full refund.

  • After Shipment: If the order has shipped, please follow the return process once you receive the product.

7. Exceptions (Non-Returnable Items)

The following items cannot be returned or refunded:

  • Custom or personalized products

  • Perishable or consumable goods

  • Intimate or sanitary items (e.g., safety gear, gloves, or protective equipment)

  • Gift cards or downloadable software

8. Refunds

8.1 Refund Approval

  • Refunds are issued only after we receive and inspect the returned item.

  • You’ll receive an email confirming approval or rejection of your refund request.

8.2 Refund Processing

  • Approved refunds are processed to the original payment method.

  • It may take up to 14 business days for funds to appear, depending on your payment provider.

8.3 Partial Refunds

Partial refunds may apply if:

  • Returned items are not in original condition or missing parts.

  • Items are returned after the 14-day return window (at our discretion).

9. Exchanges

We will replace products that are defective, damaged, or incorrectly shipped.

To request an exchange:

  • Email Support@AdvancedWorkshopTools.com with your order number.

  • For defective or incorrect items, we cover all shipping costs.

  • For voluntary exchanges (change of mind), customers pay return and reshipment costs.

10. Timelines

Process Duration
Return Request Window 14 days after delivery
Item Shipment After Authorization Within 7 days
Refund/Exchange Processing Within 14 days of receiving item
Refund Reflection in Account 5–14 business days depending on bank

11. Legal Rights

This policy does not override or limit any statutory consumer rights that apply under U.S. law.

12. Questions and Support

For additional help, please contact:
📧 Email: Support@AdvancedWorkshopTools.com
📞 Phone: (210) 570-8956

By purchasing from AdvancedWorkshopTools.com, you agree to the terms outlined in this Return and Refund Policy.

Advanced Workshop Tools
29570 Red Bud Hill
Fair Oaks Ranch, Texas 78015
United States