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Shipping Policy

Effective Date: November 1, 2025

1. Introduction

At Advanced Workshop Tools (“we,” “our,” or “us”), we strive to provide a seamless, transparent, and reliable shipping experience.
This policy outlines how we handle order processing, delivery times, and tracking for purchases made through AdvancedWorkshopTools.com.

2. Shipping Destinations

Current Service Areas:

  • United States

  • Canada

Future Expansion:
We are continuously working to expand our shipping network. Please check this page regularly for updates.

3. Shipping Costs

Domestic Shipping (U.S.):

  • Free Standard Shipping on all orders over $100.

  • Orders under $100 will display calculated shipping rates at checkout.

No Hidden Fees:
All costs are clearly displayed before payment — you’ll never be charged surprise fees.

4. Order Processing Time

  • Processing Time: Orders are prepared and shipped within 1–2 business days (Monday–Friday, excluding holidays).

  • Order Cut-Off: Orders placed before 5:00 PM EST begin processing the same day.

  • Weekend & Holiday Orders: Orders submitted on weekends or public holidays will be processed on the next business day.

5. Estimated Delivery Time

Shipping Method Estimated Delivery Notes
Standard Shipping 3–5 business days Free for orders over $100
Expedited Shipping 1–2 business days Additional fee at checkout

Please Note: Delivery times are estimates and may vary due to factors outside our control, such as weather conditions, customs delays, or carrier service disruptions.

6. Shipping Methods & Carriers

We partner with trusted carriers to ensure your order arrives safely and on time.

Domestic Carriers:

  • USPS

  • UPS

  • FedEx

Tracking:
All orders include a tracking number, sent via email once your package ships.

Insurance:
All shipments are insured against loss or damage during transit.
If you experience any issues, please contact our support team immediately.

7. Order Tracking

After your order ships, you’ll receive an email containing:

  • Tracking Number

  • Carrier Name

  • Link to track your shipment

You can also track your order anytime at:
👉 AdvancedWorkshopTools.com/track-order

Need Help?
If you need assistance, contact us at Support@AdvancedWorkshopTools.com or call (210) 570-8956.

8. Delivery Issues

8.1 Delayed or Lost Packages

If your delivery is delayed beyond the estimated timeframe:

If tracking shows “delivered” but you haven’t received your package:

  • Double-check your shipping address.

  • Look with neighbors or your property manager.

  • Contact us so we can help investigate with the carrier.

8.2 Damaged Packages

If your package arrives damaged:

  1. Take photos of the packaging and the damaged item(s).

  2. Contact us within 72 hours of delivery.

  3. Email Support@AdvancedWorkshopTools.com with your order number and images.

We’ll arrange a replacement or refund based on the situation.

9. Missing Items

If an item is missing from your order:

  • Notify us within 72 hours of receiving your shipment.

  • Include your order number and details of the missing item(s).

We will investigate promptly and send the missing product(s) or issue a refund as needed.

10. Incorrect Address

Please double-check your shipping address before submitting your order.

  • We are not responsible for deliveries sent to incorrect addresses provided by customers.

  • If your package is returned to us, we’ll contact you to arrange reshipment (additional shipping charges may apply).

11. Contact Information

For any shipping-related questions or concerns, please reach out to our customer service team:

📧 Email: Support@AdvancedWorkshopTools.com
📞 Phone: (210) 570-8956
🏢 Address:
Advanced Workshop Tools
29570 Red Bud Hill
Fair Oaks Ranch, Texas 78015

Our customer service hours are Monday–Friday, 8 AM to 5 PM EST.

12. Updates to This Policy

We may update this Shipping Policy from time to time to reflect operational or carrier changes.
Updates take effect immediately upon posting, and we encourage you to review this page periodically.

Thank You for Shopping with Us!

We appreciate your business and are committed to providing reliable service and outstanding support throughout your order experience.